Evaluate different methods of delivering user training.


Teaching Note:

Examples should include self-instruction, formal classes, remote/on-line training.

S/E The quality of the delivery of user training can affect the rate of implementation of the new system.


Sample Question:


JSR Notes:


Advantages of self-instruction training: progress at own rate, independence, can teach others

Disadvantages of self-instruction training: no assurance that the training is going properly, cheat, lonely, not training enough - putting it off, no peer pressure to do a good job


Advantages of formal classes training: peer-pressured to do better, live instruction, lots of examples, taking advantage of the knowledge of the group, question, discussion, reading body language for clarification of whether people understand

Disadvantages of formal classes training: teacher personality, not well informed teacher, not an active class, inconvenient class times


Advantages of remote/on-line training: accessible to everyone where they are, can choose what time they want to do the training, on-line training can be repeated for better understanding

Disadvantages of remote/on-line training: planning own schedule, more freedom, less pressure, distractions,


General Thoughts/Points

It is important to note that a huge proportion of software is custom made, and so is not known by joe-public.Yes, many people use Apple and Adobe and Microsoft software, but there are hundreds of thousands of other programs used around the world. And for those, training is therefore crucial, since on-line forums or YouTube videos will be few and far between.

All specific industries and businesses use their own sector specific software, much of it custom programmed for particular offices/branches/factories. As one example, even the quickly-becoming-antiquated newspaper industry, there are various companies who specialize in developing and supporting the software that runs news paper printing presses and offices. A friend of mine, Dave Kilfoil used to work as an IT manager of the local newspaper and several times was flow from our hometown in Canada to Florida for training with this IT software system.

Another great example, closer to home here at ISP is that the Upper School secretary Veronika Vodickova and Mr Peters very often go for training sessions, either live or on-line, for PowerSchool, also including trips to America for this training. You'll note that PowerSchool is also supported by a regional lady (called Rumi) who visits various schools to help them implement various features of PowerSchool. And, further, PowerSchool poeple are often to be found working with our tech team over the phone/Skype from either locations in Europe or in America, though this is more in a support role, rather than for training purposes.

Meantime, the tech guys of the school also go all the time to learn things such as the management of Sophos, and other security software/techiniques, and go on official training regularly by both Apple and Google.

So you can go to trainers or trainers come to you. Both have their advantages and disadvantages.


One important consideration in choosing the kind of training offered is that young people are going to be better suited to on-line training than older generations, indeed older people, who may prefer the "human touch", and a means of training that is not too techincally challenging for them.


One other interesting point is that IT training is BIG business - many successful companies specialize in IT training alone; they will either specialize in a certain sector, or may very well be able to take on any kind of IT system/software, and roll out customized training for businesses and oranizations.


And the final point harkens back to the teaching note that, as with user documentation, for a new product, good training can make or break its launch and thereby its success.



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Jaime: The issues of on-line training, and the complete importance if interaction in teaching/learning