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1.2.13

Identify a range of usability problems with commonly used digital devices.

 

Teaching Note:

S/E Students should be aware of usability issues in a range of devices including PCs, digital cameras, cell phones, games consoles, MP3 players and other commonly used digital devices.

 

Sample Question:

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JSR Notes:

Usability problems with commonly used digital devices:

NOTE: Software associated with the digital devices can also be usable to varying degrees, and have problems associated with them. Usability features of software or issues with these things include help menus, graphical user environment, touch screen, and so usability problems could at the very least just be the absence of these features.

 

Here are Mr Laournal's Compiled "usability problems with commonly used digital devices" per the 6 criteria, for the most part copied and pasted directly - the specific examples below were most likely collated from research his students did.

 

GENERAL Usability Issues with PCs

List of problems with Operating System

Learnability / Memorability:

Efficiency:

Errors:

Satisfaction:

Accessibility:


Ergonomics:




List of problems with Hardware

Learnability / Memorability:

Efficiency:

Errors:

Satisfaction:  

Accessibility:


Ergonomics:

 

 

SPECIFIC Usability Issues with Digital Devices

 

Nikon Coolpix
 

Learnability:

Efficiency:

Memorability:

Errors:  

Satisfaction:

Accessibility:

 

Ergonomics:

Customer Reviews Nikon Coolpix

 

_________________________________________________________

Cell Phones

Learnability

Efficiency 

Memorability

Errors

Satisfaction

Accessibility

Ergonomics


Sources:

 

 

_________________________________________________________

 

Games Consoles

Xbox

 

The Xbox is a video game console developed by Microsoft. It was released on November 15, 2001, in North America, followed by Australia and Europe in 2002. It was Microsoft's first foray into the gaming console market. As a sixth-generation console, it competed with Sony's PlayStation 2, Sega's Dreamcast, and the Nintendo GameCube.

 

Learnability

Plethora of support forums and easy to use interface which allows for easy trial and error learning.

 

Efficiency

Backwards compatible for older versions of games.
DVD player for multimedia
USB ports
Wireless connection to internet for easy access

 

Memorability

Ergonomic design of controllers allows for muscle memory to form easily. The simple design of the console makes it simple to operate and hard to forget.

 

Errors

the xbox has support forums dedicated to errors on the official website and most problems can be solved through restarting the console.

 

Satisfaction

Overall reviews of the xbox are high and leaves it to be along with the top ranking.
Everything however costs a certain amount of money for access.


 

PlayStation 3

Learnability

Efficiency

Memorability

Errors

Satisfaction

Overall customer satisfaction rates are significantly high, more so than even the popular Xbox 360. There are, however, some users who have experienced problems with the console’s durability. According to reviews on the PlayStation® Forums, the average lifespan of a PS3 is between 3-4 years. That being said, there are instances of the console lasting more than 7 years.

Regarding satisfaction with the controller, “The controller is just the right size and very easy to handle.” ~ Leslie Byars, Hubpages Reviews

GameSpot PS3: 149 Customer Reviews

5 STARS: 77%

4 STARS: 17%

3 STARS: 4%

2 STARS: 1%

1 STAR: 1%

 

 

 

 

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